Frequently asked questions

Our check-in time is 2 PM. If a room is available upon arrival, of course you can check in early. If not, we are happy to store your luggage until your room is ready.

Yes, we offer luggage storage free of charge on the day of check-in and the day of check-out.

Please contact our reception if you wish to book parking. If parking is booked in advance, we will arrange a car parking space for you upon arrival. While we will do our best to provide a space in our own parking area, please note that if no spaces are available, we will make alternative arrangements nearby to ensure your vehicle is accommodated. The cost for parking is £20 per day and keys are to be deposited with reception.

For any special requests or specific requirements, please contact our reception team so we can advise you on the feasibility. While we always strive to accommodate all special requests, we cannot guarantee that every request will be fulfilled.

Please ensure you bring your own UK style plug adaptor for your stay. There are local shops which sell these if you forget to bring one with you.

Unfortunately, we do not have air-conditioning in the rooms; however, we are more than happy to provide you with a fan upon request.

Heathrow Airport: Take the Elizabeth Line or the Heathrow Express directly to Paddington. Gatwick Airport: Take the Gatwick Express or Southern Rail to Victoria Station, then transfer to the Circle Line to Paddington. Luton Airport: Take the Luton Airport Shuttle to Luton Airport Parkway Station, then the Thameslink train to St Pancras International. From there, take the Circle Line to Paddington. Stansted Airport: Take the Stansted Express to Liverpool Street Station, then transfer to the Circle Line to Paddington. London City Airport: Take the DLR to Bank Station, then transfer to the Central Line to Lancaster Gate, a 10-minute walk to Paddington.